Privacy Policy

1. Introduction & Scope

At Swara, we respect your privacy and are committed to protecting your personal data in compliance with applicable data protection laws, including the Kenya Data Protection Act. This Privacy Policy outlines how we collect, use, store, and share your data when you use our platform for Telegram subscription management.

2. Data We Collect

We collect only the information necessary to provide and improve our services:

Account & Identity Data: Name, email address, profile picture, and authentication tokens, securely managed by our identity providers.
Telegram Metadata: Publicly available IDs, usernames, and channel information required to manage access and automate member removal.
Transaction & Financial Data: Payment statuses, transaction references, and billing history provided by our payment partners. We do not collect, process, or store raw credit card numbers or Mobile Money PINs.
Technical & Usage Data: IP addresses, browser types, device information, and platform interaction metrics to ensure security and improve user experience.

3. How We Use Your Data

We process your data strictly for legitimate business purposes, including:

Authenticating users and maintaining secure sessions.
Processing payments, managing subscription renewals, and executing creator payouts.
Automating access to Telegram channels (adding/removing members based on subscription status).
Sending critical service updates, transactional receipts, and security alerts.
Detecting and preventing fraud, unauthorized access, or abuse of our systems.

4. Third-Party Sharing & Service Providers

We do not sell your personal data. We only share data with trusted third-party service providers acting on our behalf under strict confidentiality agreements. These include:

Identity & Authentication Partners: To securely log you into the platform.
Cloud Infrastructure Providers: To securely host our databases and application servers.
Payment Processing Partners: Licensed gateways that handle secure card and mobile money transactions across different regions.
Messaging Platforms (Telegram): To facilitate content delivery and community access.

Cross-Border Transfers: Because we operate globally, your data may be processed on secure servers located outside your country of residence. By using Swara, you consent to this transfer.

5. Cookies & Tracking Technologies

We use strictly necessary cookies to maintain your login session and secure your account. We may also use anonymous analytics tracking to understand how users interact with our platform to improve performance. You can control cookie preferences through your browser settings.

6. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide you services. Transactional data is retained longer as required by Kenyan and international financial and tax regulations for auditing and anti-money laundering compliance.

7. Your Privacy Rights

Depending on your jurisdiction, you have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data ("Right to be Forgotten"), subject to our legal retention obligations.
Withdraw consent for optional data processing (e.g., marketing communications).

To exercise any of these rights, please contact our privacy team using the email link below.